Organization Diagnostic and Design
ICOS helps clients improve performance and make their organizations better places to work by ensuring the entire organization system is aligned and set up to deliver on the organization’s objectives. ICOS has a comprehensive tool kit to help organizations address organizational barriers to performance. We have completed several organizational assignments, spanning different sectors/industries. Our expertise and services in this area includes the following:
- Organization diagnostic/assessment:
- Our approach to organizational design starts with organizational diagnostic. Icos has developed extensive competencies in assessing overall organizational and functional capacities using well designed diagnostic tools. Our diagnostic tool helps identify root causes. To perform organizational health assessments, we typically consult a broad cross-section of people, including those on or close to the frontline.
- Organization design:
- Organizational diagnostic often feeds into organization design. Organizational design is the critical enabler in 'putting strategy to work'. A well-designed organizational design provides a clear and consistent blueprint for how resources are organized and operated to achieve an organization’s strategic priorities. ICOS partners with clients to help them design and implement operating models that translate strategy into effective execution.
- System development:
- ICOS has also been building strong competencies in assessing and developing the capacity of governmental and non-governmental organizations to plan, implement and monitor organizational systems. In particular, we have demonstrable capacity to support business firms, government and civil society organizations to develop plans and budgets, put in place effective procurement and financial management systems, develop and implement revenue enhancement strategies, and so on.
OUR APPROACH AND VALUE PROPOSITION
We have a consulting model that creates innovative solutions and builds capabilities at the same time. Rather than tell clients what they should do, we help them discover their own highest-value opportunities through rigorous, fact-based analysis of their sectors, customers, stakeholders, and competitors.
Although every client and engagement is different, the following basic principles inform our approach.
. Evidence-based – We confront each challenge or opportunity without preconceived notions, and our recommendations are based on facts rather than assumptions. Every solution we propose is informed by a combination of in-depth research and rigorous analysis and is tailored to the specific dynamics of the client’s organization. We support our research with the use of proprietary digital data gathering and analysis tools.
. Competence and real-world expertise – Our multidisciplinary team is skilled in strategic management, governance and leadership, monitoring and evaluation, economics, marketing management, information systems, public health, project management, education and training, financial management, and human resource management. Our experts bring real-world experience and hands-on involvement to every engagement. We bring deep sector and industry expertise to each client we serve, gained from both direct sector and industry experience and a wide range of consulting engagements. We use a broad base of experience to analyze problems and provide insightful solutions. Our processes and methods have been refined over the years.
. Diverse network of consultants and regional presence. Solving complex and unique problems that face organizations today demands a wide range of skills and experiences. By relying on a nationally distributed talent base coordinated to work together from the center, Icos brings together the skills required by a particular client. Icos also has a network of specialist consultants, researchers and experienced data collectors at regional capital cities and other larger towns that it engages on project basis.
. Collaborative: Our senior consultants lead every assignment and are 'on the ground' to work together with client teams. This joint team approach is critical to develop solutions that are uniquely tailored to the organization’s needs and to ensure a sense of ownership throughout. Our collaborative approach fosters constructive change in organizations and helps achieve the joint accountability and buy-in required to make change stick.
. Facilitator and Catalyst: We believe that the most valuable contribution any outside adviser can bring is revealing that the capabilities and insights within the organization are capable of producing real change. But we bring fresh perspective to bear on complex issues. We help clients see their organizations in new ways and broaden their sense of what is possible.
. Value-focused and practical: We only recommend what we believe in and what is both pragmatic and actionable. And we’re accountable. We will not take on an assignment unless we are confident that our work will produce tangible results. We don't offer advice that's impractical to execute.